Privacy policy

Last updated: 16 september, 2026

Introduction:
At Charlotte & Charles Manchester, we value your privacy, and we are committed to transparency regarding how we collect, use, and protect your personal information. This privacy policy applies to all visitors, customers, and users of charlottecharles-manchester.com, referred to as "the Site." By visiting our Site, you agree to this policy. Therefore, if you do not agree, please do not visit our Site or use our services.

Charlotte & Charles Manchester is the online store of NB Digital, a legally registered business in the Netherlands. Our business is located in the Netherlands, and we ship to customers in the United Kingdom. We are a Shopify store, and for more information on how Shopify handles data, please visit shopify.com/legal/privacy

We are the data controller for the personal information described in this policy. We handle your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a business established in the Netherlands, we are also subject to the EU General Data Protection Regulation.

What Information We Collect:
Information you provide directly:
When you place an order, create an account, or contact us, we collect information that you give to us. This includes your name, email, shipping information, billing information, and phone number. Payment information is handled by our payment processor, and we do not store it on our servers.
Information collected automatically:
When you visit our Site, we automatically collect information about you. This includes information about your IP address, browser type, device information, operating system, pages visited, duration of visit, referring URL, and location information.
Information We Receive From Third Parties
We may collect information about you from third parties, such as third-party advertising and analytics partners and payment processors in connection with the services they provide to us.

How We Use Your Information, and Our Lawful Basis:
We use the information collected by us to process and ship your orders to the United Kingdom, send order confirmations and shipping updates and delivery confirmations, provide customer support and respond to your inquiries, process payments securely, prevent fraud and unauthorized activity, improve our website and products and shopping experience, provide you with relevant advertisements such as retargeting ads, and send you marketing emails and promotional offers if you have opted in.

We rely on the following lawful bases under Article 6 of the UK GDPR. Performance of a contract, for processing your order, arranging delivery, handling returns, and providing customer support. Consent, for marketing emails and for non-essential cookies, which you may withdraw at any time. Legitimate interests, for fraud prevention, site security, and improving our products and services. Legal obligation, for our accounting, tax, and consumer law duties.

Payment Processing:
We currently support Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. All transactions are encrypted using SSL encryption and are processed securely through our payment processors. We never store your full payment information on any of our servers.

Marketing Communications:
If you opt in to receive marketing emails, we may send you promotional offers and updates. To opt out of receiving future marketing emails, simply click the "unsubscribe" link in any of the marketing emails we send you. Opting out of receiving marketing emails does not opt you out of receiving emails related to your orders with us.

Cookies and Tracking Technologies:
Cookies, pixels, and other similar technologies are used to retain your preferences, shopping cart, analyze our Site usage, measure the effectiveness of our marketing campaigns, and serve you with personalized advertising on our Site or on other sites.

As required by the Privacy and Electronic Communications Regulations 2003, we only set analytics, advertising, and other non-essential cookies after you have given consent through our cookie banner. Strictly necessary cookies, such as those needed for your basket and checkout, are set without consent. You can change or withdraw your consent at any time through the cookie banner.

Third-party advertising cookies:
We partner with Google to serve advertising on our Site, including remarketing ads, which are ads based on your past visits to our Site or other sites. You might see these ads on other sites across the internet after you visit charlottecharles-manchester.com. Google uses its own cookie, known as the DoubleClick cookie, to serve these ads based on your past visits to our Site. You can opt-out-of Google's use of cookies for advertising at adssettings.google.com. You can also opt-out-of third-party vendor advertising cookies at optout.aboutads.info or through the Network Advertising Initiative at optout.networkadvertising.org. You can also opt out through Your Online Choices at youronlinechoices.com.

Managing Cookies:
You can turn on or turn off cookies at any time through your browser settings. Be aware that if you turn off cookies, you might not be able to access certain parts of our Site.

Global Privacy Control (GPC):
The Global Privacy Control signal is recognized by our Site. If you have GPC enabled in your browser, we recognize this as an opt-out request for targeted advertising and data sharing for the browser and device you are using.

Do Not Track:
Our Site doesn't honor any Do Not Track signals sent by your browser. We don't have a universally accepted standard to interpret these signals. We do honor GPC and the above opt-out links.

How We Share Your Information:
We don't sell or rent your information to third parties for their own marketing purposes. We may disclose your information with the following trusted partners who help us run our business:
Shopify as our e-commerce platform provider, our payment processors, shipping and fulfillment partners who help us ship products to the United Kingdom, Google and other advertising partners who help us advertise and measure the effectiveness of the advertisements, and analytics partners who assist us in understanding how people use the Site.
All of the third parties are contractually bound to securely process your information and only process the information for the purposes of the disclosure.
In addition, we may disclose your information as necessary or required by law, such as in response to a court order, or in response to a request from a government agency or regulator.

Google Ads and Remarketing Disclosure:
We use Google Ads for online advertising of Charlotte & Charles Manchester products on the internet. Google may use cookies and tracking pixels to show ads of Charlotte & Charles Manchester products to people who have previously visited the Site. This is called remarketing. As a result of this, third-party vendors like Google may show ads of Charlotte & Charles Manchester products on websites and apps across the internet.
You can opt out of the personalized advertising by Google anytime by visiting adssettings.google.com. To learn more about how Google uses data when you use the Site, please visit google.com/policies/privacy/partners.

International Data Transfers:
Charlotte & Charles Manchester is a Netherlands-based company, and we only ship to the United Kingdom. Your personal information will be transferred, stored, and processed in the Netherlands, the European Economic Area, the United States, and in any other country in which our service providers operate.
Where we transfer personal information out of the United Kingdom, we do so on the basis of UK adequacy regulations, the International Data Transfer Agreement, or the UK Addendum to the European Commission's standard contractual clauses. You may contact us to find out which safeguard applies to a particular transfer.

Data Retention:
Charlotte & Charles Manchester retains personal information for as long as it is necessary to achieve the purpose for which it was collected, as required by law, as long as it is necessary to resolve disputes, and as long as it is necessary to enforce our agreements. We retain order and financial records for at least 7 years as required by Netherlands tax law. We will delete or anonymise personal information when it is no longer needed.

Children's Privacy:
The Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under the age of 18 without the consent of a parent or guardian. We will promptly delete personal information if we learn that it has been collected without that consent.
If we become aware that a person under the age of 18 has provided personal information to us without the consent of a parent or guardian, we will delete the personal information immediately. If you are the parent or guardian of a person under 18 who has provided personal information to us, please contact us at info@charlottecharles-manchester.com
Your Privacy Rights

United Kingdom residents:
If you are in the United Kingdom, you have the right to be informed about how we use your personal data, to request access to it, to have inaccurate data corrected, to request erasure in certain circumstances, to restrict processing, to object to processing including direct marketing, and to data portability. You also have the right to withdraw your consent at any time where we rely on consent.
You can exercise these rights by contacting us at info@charlottecharles-manchester.com We may ask you to verify your identity before we act on your request. We will respond within one month, and this is free of charge.

Residents of EEA Countries and Netherlands:
We are a Netherlands-based company, and we comply with all provisions of GDPR. If you are in EEA, you have a right to access, correct, or delete your personal data, restrict or object to processing, data portability, and a right to complain to a supervisory authority. For Netherlands, this is Autoriteit Persoonsgegevens, and you can find more information on autoriteitpersoonsgegevens.nl.

All Customers:
Regardless of where you are, you can contact us at any given time to exercise your rights regarding your personal information.

Complaints and Dispute Resolution:
If you have a complaint about the way in which we handle your personal information, please contact us at info@charlottecharles-manchester.com We will do our best to resolve your complaint within 30 days. If you are not satisfied with our response, you have the right to complain to the Information Commissioner's Office at ico.org.uk, by phone on 0303 123 1113, or by post to Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. If you are in the EEA, you may instead complain to the Autoriteit Persoonsgegevens.

Security:
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, alteration, or misuse. We encrypt information that you provide to us with SSL/TLS technology. However, no transmission of information via the Internet can be guaranteed to be completely secure, and we cannot ensure or warrant the security of any information that you send us. We suggest that you not send us sensitive information.
If we suffer a personal data breach that is likely to result in a risk to your rights and freedoms, we will report it to the Information Commissioner's Office within 72 hours, and we will inform you directly where the risk is high.

Changes to This Policy:
We may revise this Privacy Policy at our sole discretion at any time by updating the version on the Site. Where a change is significant, we will notify you by email or by a prominent notice on the Site before it takes effect. You should check the date of the last update at the top of this page to determine if it has been updated since your last visit. Any changes will apply to any information collected by us after the date of the change and will not affect information collected before the change was made.

Business Information:

Company Name: NB Digital
Company Address: Boekweit 25, 7623 HB, Borne, The Netherlands 
Company Number: 80562868

Contact Information:

Email: info@charlottecharles-manchester.com
Phone: +44 1615 701734

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: 9:00 AM – 4:00 PM (GMT)
Response Time: We aim to respond to all emails within 24 hours