Shipping policy
Last Updated: 16 september, 2026
Overview
At Charlotte & Charles Manchester, we want your order to reach you as smoothly and as quickly as possible. Our Shipping Policy outlines all you need to know regarding the shipment of your order.
Where We Ship
Charlotte & Charles Manchester ships to addresses only in the United Kingdom. We do not ship to BFPO addresses or the Channel Islands.
Shipping Costs
Charlotte & Charles Manchester offers free shipping on all orders. No minimum order required.
Order Processing
All orders are processed in 1 to 3 business days, Monday through Saturday. Orders placed on Sunday will begin processing on the following Monday.
Order Cut-off Time
Orders placed before 6:00 PM (GMT), Monday through Saturday, will begin processing the same business day. Orders placed after 6:00 PM (GMT) or on Sunday will begin processing on the following Monday or next available business day.
Delivery Time
Once we have processed your order, we estimate that you'll receive your order in 3 to 7 business days. We estimate that in most cases, you'll receive your order in 4 to 10 business days from the date you place your order.
| Timeframe | Handling Time | Delivery Time | Total Estimated Time |
|---|---|---|---|
| 1 to 3 business days | 3 to 7 business days | 4 to 10 business days |
Delivery times are estimates only. We are not liable for any delays in receiving your order due to reasons beyond our control. In any event, we will deliver your order within 30 days of the date you place it, unless we agree a longer period with you.
Order Tracking
Once your order has been shipped, you will receive a confirmation email with your shipping details. You can track your order at any time by simply visiting our tracking page at charlottecharles-manchester.com/apps/track123
Damaged or Lost Orders
Carefully inspect your order upon arrival. If you have received a damaged order or if you think your order has been lost during shipment, please do not hesitate to contact us at info@charlottecharles-manchester.com as soon as you can. Your order remains our responsibility until it is delivered to you, and nothing in this policy affects your rights under the Consumer Rights Act 2015.
Incorrect Address
It is very important to make sure your shipping address is correct at the time of checkout. If you notice any mistake in your shipping address, please do not hesitate to contact us immediately at info@charlottecharles-manchester.com We are not liable for orders that cannot be delivered because an incorrect or incomplete address was provided at checkout.
Questions?
If you have any questions regarding our shipping policies, please do not hesitate to contact us:
Business Information:
Company Name: NB Digital
Company Address: Boekweit 25, 7623 HB, Borne, The Netherlands
Company Number: 80562868
Contact Information:
Email: info@charlottecharles-manchester.com
Phone: +44 1615 701734
Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (GMT)
Saturday – Sunday: 9:00 AM – 4:00 PM (GMT)
Response Time: We aim to respond to all emails within 24 hours